Privacy Policy

This Privacy Policy explains how The Website Brothers collects, uses, stores, and protects personal information.

It applies when you visit our website, contact us, submit an enquiry, become a client, sign up for monthly support, or communicate with us.

We have written this policy in plain English so it is easy to understand.

The Website Brothers provides website design, small business websites, website care, website maintenance, hosting support, local SEO support, content support, and marketing support.

The Website Brothers is run by Jake Redman, Aaron Davies, and Reubyn Mcnaught.

Business details:

• Trading name: The Website Brothers
• Legal entity: [Add company or sole trader details]
• Business address: [Add business address]
• Email: [Add contact email]
• Website: https://thewebsitebrothers.co.uk

For the purposes of data protection law, The Website Brothers is responsible for the personal information it collects and uses.

We may collect personal information when you contact us, use our website, fill in a form, become a client, or work with us.

This may include:

• Your name
• Business name
• Email address
• Phone number
• Business address
• Website address
• Social media links
• Information about your business
• Information about your project
• Messages you send to us
• Invoice and payment information
• Communication history
• Files, images, logos, or content you send us
• Technical information about how you use our website

We only collect information that is relevant to your enquiry, project, service, or our business relationship with you.

We may collect personal information when:

• You fill in a contact form
• You send us an email
• You message us on WhatsApp or social media
• You book a call
• You request a quote
• You pay an invoice
• You become a client
• You provide content for your website
• You subscribe to updates or marketing
• You visit our website
• You interact with our adverts or social media pages

Some information is provided directly by you. Some information may be collected automatically through website analytics, cookies, or similar technologies.

We use personal information to run our business and provide our services.

This may include:

• Replying to enquiries
• Providing quotes
• Creating websites
• Managing client projects
• Sending invoices
• Taking payments
• Providing monthly support
• Maintaining client websites
• Improving our website and services
• Keeping records
• Handling complaints or support requests
• Sending service updates
• Sending marketing where allowed
• Meeting legal, tax, and accounting responsibilities

We do not sell your personal information.

We only use personal information when we have a lawful reason to do so.

When you submit an enquiry, we use the information you provide to understand what you need and reply to you.

This may include your name, business name, email, phone number, current website, social media page, business type, and message.

We may use this information to:

• Reply to your enquiry
• Ask follow-up questions
• Recommend a suitable service
• Send a quote
• Create a client record if you choose to work with us

If you do not become a client, we may keep your enquiry for a reasonable period in case you come back to us later or we need to keep a business record.

If you become a client, we may use your information to provide the agreed service.

This may include:

• Planning your website
• Building your website
• Creating page content
• Adding contact details
• Adding business information
• Setting up forms
• Providing support
• Sending project updates
• Sending invoices
• Managing monthly plans
• Keeping records of the work completed

We may also keep records of communication, project decisions, approvals, revisions, and payments.

You may send us text, images, videos, logos, reviews, business information, service details, pricing, contact details, or other content to use on your website.

You are responsible for making sure you have the right to use anything you send us.

We may use this information to build, improve, update, or support your website.

We will not knowingly publish fake reviews, fake awards, fake client logos, misleading claims, or content that appears dishonest.

We may collect and use information needed to send invoices, confirm payments, and keep accounting records.

This may include:

• Your name
• Business name
• Billing address
• Email address
• Invoice details
• Payment status
• Service purchased
• Payment date
• Transaction reference

Payments may be processed through third-party payment providers, banks, or accounting software.

We do not usually store full card details ourselves.

When you visit our website, we may collect basic technical information about how the website is used.

This may include:

• Pages visited
• Time on site
• Device type
• Browser type
• General location
• Referring website
• Search terms used to find us
• Form submissions
• Button clicks
• Basic performance data

We use this information to understand how people use our website, improve the site, fix problems, and make our marketing more useful.

Where required, optional analytics cookies will only be used with your consent.

Our website may use cookies or similar technologies.

Cookies are small files placed on your device to help websites work, remember settings, measure performance, or understand how visitors use the site.

Some cookies may be essential for the website to work. Others may be used for analytics or marketing.

For more information, please read our Cookie Policy.

We may contact business contacts about our services where the law allows us to do so.

This may include sending information about website design, website care, local SEO, marketing support, offers, or useful business updates.

You can ask us to stop sending marketing messages at any time.

We will not sell your personal information to other companies for marketing.

We may share personal information with trusted third parties where needed to run our business or provide our services.

This may include:

• Website platforms
• Hosting providers
• Domain providers
• Email providers
• Payment processors
• Accounting software
• Analytics providers
• Form tools
• Booking tools
• Project management tools
• Marketing tools
• Professional advisers
• Legal or tax authorities where required

We only share information where there is a business reason, legal reason, or service reason to do so.

Your website or project may involve third-party platforms.

This may include tools such as website builders, hosting providers, domain registrars, Google services, analytics tools, payment providers, booking tools, or email platforms.

These platforms may process personal information under their own privacy policies and terms.

We are not responsible for the privacy practices of third-party websites or platforms that we do not control.

Some tools and platforms we use may store or process information outside the United Kingdom.

Where this happens, we will take reasonable steps to make sure appropriate safeguards are in place.

This may depend on the privacy terms and protections provided by the third-party platforms we use.

We only keep personal information for as long as needed.

How long we keep information depends on the reason it was collected.

Examples:

• Enquiry information may be kept for a reasonable period in case you come back to us.
• Client project records may be kept while we work together and for a reasonable period afterwards.
• Invoice and accounting records may be kept for the period required by tax and accounting law.
• Marketing preferences may be kept until you unsubscribe or ask us to stop contacting you.
• Website analytics data may be kept for a limited period depending on the tool used.

We may keep certain records longer if needed for legal, tax, accounting, dispute, fraud prevention, or business reasons.

We take reasonable steps to protect personal information.

This may include:

• Using trusted platforms
• Limiting access to personal information
• Keeping business accounts secure
• Using password protection
• Using two-factor authentication where possible
• Avoiding unnecessary data collection
• Keeping records only where needed
• Reviewing access to tools and accounts

No online system can be guaranteed completely secure, but we take privacy and security seriously.

Depending on the situation, you may have rights over your personal information.

These may include the right to:

• Ask what personal information we hold about you
• Ask for a copy of your personal information
• Ask us to correct inaccurate information
• Ask us to delete information
• Ask us to restrict how we use information
• Object to certain uses of your information
• Withdraw consent where we rely on consent
• Ask for certain information to be transferred
• Complain to the Information Commissioner's Office

Some rights depend on the lawful basis we rely on and may not apply in every situation.

You can ask us to stop using your personal information for direct marketing at any time.

To do this, contact us using the details in this policy or use any unsubscribe option provided in our messages.

Once you opt out, we may keep a record of your preference so we know not to contact you for marketing again.

If you have any questions about this Privacy Policy or how we use your personal information, contact us.

The Website Brothers

Email: [Add contact email]

Website: https://thewebsitebrothers.co.uk

Please include enough information for us to understand your request.

If you are unhappy with how we use your personal information, please contact us first so we can try to help.

You also have the right to complain to the Information Commissioner's Office.

The ICO is the UK regulator for data protection.

ICO website: https://ico.org.uk

Our website may contain links to other websites.

We are not responsible for the privacy policies, content, or practices of other websites.

You should read the privacy policy of any website you visit.

We may update this Privacy Policy from time to time.

The latest version will be published on this page.

If we make important changes, we may take reasonable steps to let clients know.

If you have questions about this Privacy Policy, contact:

The Website Brothers

Email: [Add contact email]

Website: https://thewebsitebrothers.co.uk